This presentation, titled "Conflict Management and Change Communication," is designed for professionals seeking to enhance their skills in conflict resolution and organizational communication. Attendees will gain a comprehensive understanding of how to manage conflicts and communicate changes within their organizations effectively. By exploring practical strategies and theoretical frameworks, participants will learn to foster a supportive and collaborative work environment, addressing conflicts promptly and minimizing the impact of organizational changes.
General Overview:
In today’s dynamic workplace, conflicts are inevitable. However, their impact on organizational health and productivity can be mitigated through effective conflict resolution and proactive communication strategies. This presentation begins by delving into the fundamentals of conflict resolution, highlighting the importance of addressing conflicts promptly to prevent escalation. Attendees will explore various levels of conflict, from initial discomfort to critical turning points, and learn practical techniques to manage conflicts at each stage.
A key focus of the presentation is the development of effective communication techniques. Participants will engage in exercises to enhance their active listening skills and learn strategies to communicate effectively in the face of conflicts. By understanding and overcoming common barriers to communication—such as emotional, perceptual, and cultural hurdles—attendees will be better equipped to facilitate smooth and constructive interactions within their teams.
The presentation also underscores the proactive role of change communication in mitigating conflicts. Attendees will learn how effective communication of organizational changes can minimize misunderstandings and resistance, leading to more positive outcomes. Practical tools and models, such as the Thomas-Kilmann Conflict Mode Instrument (TKI) and the "Naming, Blaming, and Claiming" framework, will be introduced to help participants identify and manage disputes effectively.
Throughout the session, real-world examples and interactive discussions will provide insights into the application of these concepts in various professional settings, including healthcare, education, industrial sectors, and government. By the end of the presentation, participants will have a robust toolkit of strategies to foster a respectful, communicative, and collaborative workplace culture.
This comprehensive approach to conflict management and change communication will empower professionals to create environments where employees feel valued and heard, ultimately enhancing organizational efficiency and harmony.
Key Learning Objectives:
Fundamentals of Conflict Resolution:
-Understanding the basic principles of conflict resolution.
-Recognizing the importance of addressing conflicts promptly to prevent escalation.
Effective Communication Techniques:
-Developing active listening skills.
-Utilizing effective communication strategies to manage and resolve conflicts as they arise.
Role of Change Communication:
-Comprehending the proactive role of effective change communication in mitigating conflicts.
-Learning how to communicate organizational changes to minimize conflicts and achieve positive outcomes.
AGENDA
5:30pm Registration and Networking
6:00pm Dinner
7:00pm Speaker presentation
8:30pm Event Concludes
Please note menu selection for the evening is included in your registration. Please chose one.
- Chicken Fricassee with White Wine Mushroom Sauce, Roasted Potatoes and Vegetable Medley
- Sesame Salmon with Saffron Rice and Vegetable Medley
- Georgian Stuffed Pepper with Roasted Potatoes and Vegetable Medley with Tomato Piccalilli Sauce (VEGAN)
Registrations will NOT be accepted at the door.
Registration Difficulties or Questions: Please reach out to our Chapter Experience Coordinator Rebecca Lauzon at rlauzon@hrpa.ca