This presentation is designed for professionals seeking to enhance their skills in conflict resolution and organizational communication. Attendees will gain an understanding of how to effectively manage conflicts and communicate changes within their organizations. By exploring practical strategies and theoretical frameworks, participants will learn to foster a supportive and collaborative work environment, promptly addressing conflicts and minimizing organizational changes' impact.
General Overview:
Conflicts are inevitable in today’s dynamic workplace. However, effective conflict resolution and proactive communication strategies can mitigate their impact on organizational health and productivity. This presentation begins by delving into the fundamentals of conflict resolution, highlighting the importance of addressing conflicts promptly to prevent escalation. Attendees will explore various levels of conflict, from initial discomfort to critical turning points, and learn how to identify practical techniques to manage conflicts at each stage.
A key focus of the presentation is the development of effective communication techniques. Participants will engage in exercises to enhance their active listening skills and learn strategies to communicate effectively in the face of conflicts. By understanding and overcoming common barriers to communication—such as emotional, perceptual, and cultural hurdles—attendees will be better equipped to facilitate smooth and constructive interactions within their teams.
The presentation also underscores the proactive role of change communication in mitigating conflicts. Attendees will learn how effective communication of organizational changes can minimize misunderstandings and resistance, leading to more positive outcomes. Practical tools and models, such as the Thomas-Kilmann Conflict Mode Instrument (TKI), the "Naming, Blaming, and Claiming" framework, and communicating change using Polarity Mapping will be introduced to help participants identify and manage disputes effectively.
Throughout the session, real-world examples and interactive discussions will provide insights into the application of these concepts in various professional settings, including healthcare, education, industrial sectors, and government. By the end of the presentation, participants will have a robust toolkit of strategies to foster a respectful, communicative, and collaborative workplace culture.
This comprehensive approach to conflict management and change communication will empower professionals to create environments where employees feel valued and heard, ultimately enhancing organizational efficiency and harmony.
Learning Objectives:
1. Enhance Conflict Resolution Competencies: HR professionals will enhance their conflict resolution competencies by learning to identify various conflict levels and introducing effective strategies and tools like the TKI to resolve disputes, thereby improving their ability to maintain a harmonious workplace.
2. Strengthen Communication Skills for HR Practices: Participants will develop advanced communication skills crucial for HR practitioners, such as active listening and overcoming communication barriers, which are essential for mediating conflicts and facilitating effective employee relations.
3. Apply Change Communication in HR Strategy: Attendees will learn to apply change communication techniques strategically within the HR function to manage organizational changes, ensuring that transitions are smooth and that employees feel valued and heard, thus reinforcing their role as strategic business partners. They will practice their change management communication skills using the Polarity Mapping technique.
Agenda:
5:30pm Registration and Networking
6:00pm Dinner
7:00pm Speaker presentation
8:30pm Event Concludes
Registration Closes: October 10, 2024 at 8:00 AM…or sooner if it sells out!
Registration Difficulties or Questions: Please reach out to our Chapter Experience Coordinator Bobbi-Lyn Smith at BLSmith@hrpa.ca