This program is created in partnership with:
Conflict in the workplace is inevitable, but how it’s managed can determine whether it becomes a productive discussion or a major disruption.HR professionals and business leaders need the right strategies and tools to handle conflicts effectively—especially when dealing with difficult conversations, sensitive issues, or challenging personalities. This interactive training program provides a structured approach to conflict resolution, equipping participants with interest-based negotiation techniques, advanced communication skills, and practical strategies to manage workplace disputes with confidence.
Why This Course Matters for HR Professionals
- Handle Conflict Proactively – Develop strategies to address workplace disputes before they escalate.
- Manage Difficult Conversations Effectively – Learn how to de-escalate tensions and engage in productive dialogue.
- Improve Employee Relations & Team Dynamics – Build a workplace culture that fosters collaboration and mutual understanding.
- Strengthen Your Conflict Resolution Toolkit – Gain practical negotiation and communication techniques that can be applied immediately.
Who Should Attend?
- HR professionals responsible for employee relations and workplace conflict resolution.
- Managers and team leaders looking to improve their ability to handle workplace disputes.
- Business professionals who engage in negotiation, mediation, or conflict management.
Detailed Agenda of the Program
Live Virtual Sessions: There will be online instructor-led modules, supplemented by a power-point presentation. Practical examples and experiences will be shared.
Materials: Participants will be provided with session workbooks and exercises to follow along with the content covered and to take notes.
Peer Learning and Group Work: Participants will have the opportunity to learn from each other while answering questions and sharing experiences and observations throughout the workshop and during small group exercises.
Time Commitment: This Program will be delivered in two half-day sessions. Participants will spend three (3.5) hours each day participating in the virtual sessions and accompanying exercises. The in-class virtual modules will be held as follows:
Module 1 – Day 1 (8:30 a.m. – 12:00 p.m.)
- Exploring the Nature of Conflict
- Using the Triangle of Satisfaction as an analytical tool to understand the broad range of interests people often have
- When and how to apply interest, rights and power-based approaches to resolving conflict
- What is Brainfishing?
- Questioning skills to cause reflection and move people from their positions and focus on interests as a way of breaking impasse
- The Three Dimensions of Communication
Module 2 – Day 2 (8:30 a.m. – 12:00 p.m.)
- Key communication skills including active listening skills and effective questions
- Reframing negative language into a more productive, future-focused discussion
- Understanding the three conversations that take place during a difficult conversation
- Shifting a difficult conversation to a learning conversation
Registration Difficulties/Questions: Please reach out to the Professional Development team at Professionaldevelopment@hrpa.ca