Grey Bruce: Say It Like a Leader


Date and Time

Starts:09/15/2021 1:00 PM

Ends:09/15/2021 3:00 PM

Event Type: Webinar

2 Hour(s)

Location:
Online: Zoom

Price:

Free for Members OR Donate $5 | Non-members $30

Availability

Additional Information

Event Sponsor


Event Description:

As an HR professional, knowing how and when to have those difficult conversations will position you as the leader you’re meant to be. In the workplace, you have the unsavory task of breaking bad news and sharing contrary viewpoints. Others look to you to offer your expertise and opinion. Imagine if you knew how to be honest, to have your say … without ruining relationships. Now you can.

Marion walks you through real-life examples to demonstrate the major pitfalls to avoid and must-dos to say it like a leader. She guides you through 5 simple steps to have those tough talks and say the things that need saying. Sometimes it’s good news and other times, it’s so not. Like discussing a lateness issue with an employee, announcing an organizational change, or ‘fessing up to a mistake made. This system will break down the process into bite-size, manageable, and workable pieces. You will be authentic, offer your input, and share your expertise so others feel respected and valued. Doing all this allows for you, as a leader, to build truthful, authentic relationships, and teams.

Having served as a Director Communication for several national institutions and managed teams of employees, organizational restructure, and contentious media issues, Marion provides real-life examples borne of in-the-trenches experience, of how to say (and hear) the tough things, whether it’s good news or bad.

Agenda:

1:00 PM - Introduction
1:05 PM - Speaker Presentation
3:00 PM - Event Conclusion

Registration Opens: August 3, 2021 at 8 AM

Registration Closes: September 14, 2021 at 5 PM

Registration Difficulties or Questions? Please reach out to our Chapter Experience Coordinator, Adriana Covic at acovic@hrpa.ca.

Learning Objectives:

  • the 3 mindset traits that distinguish HR pros;
  • how to influence & inspire (employees, internal clients, decision-makers)
  • time-critical communications (3 tips HR pros use to convey time-critical information)
  • how HR pros communicate when things go wrong, right, or are changing (in this age of flux and change, a valuable skill)
  • how HR pros receive concerns (de-escalate and manage complaints)
  • how HR pros can constructively provide feedback (a systematic approach to get your voice heard and deal with nasty situations)

Learning & Giving Back!  As suggested by HRPA members and as part of our commitment to corporate social responsibility, HRPA has identified Indspire and Black Youth Helpline as recommended charities. Should you wish to support please select the $5 donation option upon checkout. Thank you!

Speaker bio(s)
Marion Finkelstein

Marion Grobb Finkelstein is a Workplace Communication consultant. She’ll help you increase morale, confidence, productivity, customer service and employee engagement by changing how you communicate. Using her techniques honed over 30-plus years at national museums, international airports and federal departments, you'll increase your ability to connect with clients, colleagues, bosses and employees. In 2007, the Association of Professional Executives of the Public Service of Canada presented Marion with the “Award for Leadership in Service Innovation” as a member of the team “OPERATION TIM HORTONS”. Specifically, she was recognized for overseeing the communications associated with establishing the first-ever Tim Hortons coffee outlet in Kandahar Airfield for the Canadian Forces and allied forces in Afghanistan. Marion is a published author who has orchestrated national marketing campaigns, managed controversial media issues, and produced and hosted award-winning cablevision shows. She wrote the national Sponsorship and Donation policy for the “Support Our Troops” agency, and developed and implemented an accompanying certification program for Canadian Force Bases across Canada. A national member of Canadian Association of Professional Speakers and Global Speakers Federation, she is also an award-winning Toastmaster. Marion’s credentials include BAdmin (Honours) degree, Marketing Research Statement of Achievement, Media Communications Honours certificate, and True Colors™ and Personality Dimensions™ certification. Currently living in Niagara Falls, Marion travels across Canada to deliver her consulting, in-house workshops, conference keynotes and break-out sessions. Operating on the principle that changing how you communicate changes your results, Marion shares her expertise with business people from small and large organizations in the public, private and non-profit sectors.