How do you get past win-lose conflict in labour relations to maximize efficiency and respond to the tough competitive environment that we fact today?
Success is driven by our people. Focus on them. An engaged workforce is the key to changing the relationship with their union to an asset rather than a challenge.
That doesn't mean that we don't manage our people. Quite the opposite, a strong, predictable and transparent people management process is a key element of engagement. Changing the relationship to an asset doesn't mean that we won't have conflict – but we do have processes for managing conflict.
Many HR/LR practitioners see these processes as a burden, but if you understand them and use them effectively, they are an incredible asset for advancing efficiency and engagement. Join us for this workshop to take the first step to transforming your labour relations environment.
Learning objectives:
- Recognizing the sources and solutions to conflict
- Apply behavioural approaches to change the nature of a conflict based relationship
- Understand the key elements of engagement theory which can assist in reducing conflict and increasing productivity and efficiency
- Understand the purpose of discipline and performance management
- Be able to distinguish between culpable and innocent behaviours and appropriately manage each
- Understand how to structure and conduct a disciplinary investigation to support the defense of disciplinary action through the grievance and arbitration procedures
- Understand the purpose of the grievance procedure
- Understand the tactics and strategies that can be used in the grievance procedure to maximize the likelihood of success at arbitration
- Understand basic objections to arbitral jurisdictions and how to use them in the grievance procedure to maximize the company's position
Who should attend?
Human Resource and Labour Relations practitioners operating in unionized operations.