Conflict remains a major stressor for the leaders of any virtual and/or brick and mortar workplace, business, or community. The costs mount fast! Replacing just one skilled member of a team lost to poorly handled issues can easily cost 2 ½ times their annual salary. Any seasoned staff member will tell you: a complaint, concern, or the divisive power of difficult people or groups can be mishandled and become even more ugly, polarized, disruptive, and costly: getting in the way of harmony, performance health and innovation.
So, what’s missing in our already complex systems and skills? Research says most employees or stakeholders are open to participating in any resolution option that feels safe – what is in the way and why don’t more conflicts get easily deescalated and addressed? Where should complaints go so the processes to fix them aren’t so frustrating? How do we know what can be done?
Registration Closes: March 9, 2022 at 8:00 AM.
Learning Objectives:
Participants will learn:
This presentation outlines what is missing and the steps to take to fix it. Participants are given all 5 steps to help all affected those fairly and effectively from the outset: doing what works, avoiding what doesn’t and ensuring you stay where you can best help: "out of the middle”!
Using the five simple steps of Conflict First Aid, issues in the way of needed resolution or change are better heard, better handled, and participants can better see costs and stressors stop escalating.
This fast-moving talk demonstrates that it is possible that conflict and complaint processes need a “lowest level” voluntary foundation for any option or form of problem resolution to work.
Registration Difficulties or Questions: Please reach out to our Chapter Experience Coordinator Rebecca Lauzon at Rlauzon@hrpa.ca
Learning & Giving Back! As suggested by HRPA members and as part of our commitment to corporate social responsibility, HRPA has identified Indspire and Black Youth Helpline as recommended charities. Should you wish to support please select the $5 donation option upon checkout. Thank you!