Sarnia: IN-PERSON Navigating Difficult Conversations - Building Bridges Through Effective Communication

Date and Time

Starts:02/28/2024 8:00 AM

Ends:02/28/2024 10:00 AM

Registration Closes:02/22/2024 8:00 AM

Event Type: Professional Development

1.5 Hour(s)

Beanzz Cafe 207 Christina St N Sarnia, ON


HRPA Members: Free
Non-Members: $35 + tax

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Additional Information

This is an IN-PERSON event. Registering online in advance is required. Registrations will not be accepted at the door.

A $35 + tax “no show/late cancellation” fee will be charged if cancellation is not provided to at least 3 business days in advance. No exceptions.

Event Sponsor

Most everyone dreads the difficult, challenging conversation. This includes conversations in which we have to deliver unpleasant news, discuss a delicate subject, or talk about something that needs to change or has gone wrong. This session will provide an overview of how to have that difficult conversation with action-oriented tips to guide you through the process and why avoiding having these conversations is never the answer.

General overview of the session:
1) Understanding Difficult Conversations:
2) Preparation for Difficult Conversations:
3) Strategies for Effective Communication:
4) Managing Conflict and Finding Common Ground:
5) Building Bridges and Maintaining Relationships

Learning Objectives:

1. Develop Effective Communication Skills: Learn strategies for active listening, expressing thoughts and feelings assertively, and asking open-ended questions to foster understanding and empathy during difficult conversations.

2. Manage Emotions and Conflict: techniques for managing own emotions and staying calm during difficult conversations and strategies for de-escalating tense situations and finding common ground to resolve conflicts.

3. Build Stronger Relationships: Understand the importance of maintaining relationships even after difficult conversations. Learn strategies for repairing and rebuilding trust, as well as the benefits of ongoing communication and feedback in fostering healthy relationships.


8:00 AM  Welcome, Breakfast and Networking
8:25 AM  Opening Remarks
8:30 AM  Presentations | Q and A
10:00 AM  Event Concludes

Registration Closes:  February 22, 2024 at 8:00 AM…or sooner if it sells out!

Registration Difficulties or Questions: Please reach out to our Chapter Experience Coordinator Bobbi-Lyn Smith at

Speaker bio(s)
Cindy Kremer, CHRP, CHRL, Director of Human Resources

Cindy is a Certified Human Resources Processional, CHRL with a Masters Degree in Human Resource Management and a BA in Sociology and has a certificate in Labour law from Osgood Hall Law School of York University. Cindy Kremer is a member of the Executive Leadership Team at CMHA Lambton Kent in the role of Human Resources (HR) Director and the founder of Kremer HR Consulting. Cindy has led a wide range of initiatives and is skilled in the art of collaboration and consensus building. Her actions and decision-making processes are guided by her strong sense of ethics and personal values. In her role of HR Director, Cindy has developed a reputation as an individual who will not back away from difficult discussions and decisions. A strong proponent of supporting work-life balance, Cindy practices self-care in her personal life. She is a role model for the youth that she serves in her volunteer efforts as a former board member and a current coach with the Forest Ringette Association.