This timely and practical, custom-designed workshop will provide participants with the opportunity to explore effective conflict resolution strategies for the workplace (whether the workplace is in-person or remote). Registrants will leave with an enriched understanding of how best to help employees who will inevitably face some form of conflict in the workplace during their careers.
Specifically, I will teach and lead the group in a discussion about important ideas including positions vs. interests, narratives and reframing, as well as interesting neuroscientific theory on how our brains process information sometimes contrary to our goals in conflict situations. Through a combination of lecture and interactive exercises, we will analyze the importance of communication, managing expectations, and the art of providing useful feedback. In addition, these lessons are easily expanded beyond employer/employee communications to help attendees manage conflict in their own lives, both professionally and personally.
Attendees are encouraged to bring real problems for discussion or submit them confidentially ahead of time to smoldaver@smdr.ca using Subject line: HRPA CK October event submission.
Learning Objectives:
- Learn to interpret and work with the emotional state of self and others
- Make effective use of information derived through thoughtful and effective communication to guide behaviour and affect positive change
- Negotiate robust solutions that balance the interests of all parties and leave people feeling seen, heard and respected
Agenda:
9:30 AM Registration and Networking
9:45 PM Speaker Presentation
11:15 AM Lunch
12:00 PM Event Concludes
Registration Closes: October 20, 2022 at 8:00 AM. No exceptions as we must provide attendee count and dietary restriction information to the venue in advance.
Registration Difficulties or Questions: Please reach out to our Chapter Experience Coordinator Bobbi-Lyn Smith at BLSmith@hrpa.ca