Labour Relations Certificate Program - Toronto

Date and Time

Starts:10/31/2017 8:30 AM

Ends:11/02/2017 4:30 PM

Event Type: Certificate

21 Hours Hour(s)

Yorkville Conference Center 150 Bloor St W, 2nd FL Toronto, ON


HRPA Members:
$1500 + Taxes
$1800 + Taxes
Join HRPA Now


Additional Information

To determine if your company qualifies to have the costs of this program covered through a grant, click here.

Event Sponsor

Engage, Motivate, Develop more Positive Labour and Workplace Relationships

Today’s employers expect HR professionals to effectively manage within a unionized environment.

<  Develop strategies to engage, motivate, and develop more positive labour and workplace relationships.

<  Leverage the greater benefit of establishing and maintaining long-standing healthy relationships between managers and unionized workers.

In this intensive three-day certificate program designed for HR practitioners, you will partner with your fellow HR peers using a practical simulation approach to:

<  Examine the legal landscape governing labour relations.

<  Review collective agreement administration and best practices in contract interpretation.

<  Implement a proactive approach to engage and develop positive union-management relationships.

<  Understand and navigate the collective bargaining process.

<  Explore a process for conducting effective investigations to minimize risks and legal exposures.

<  Become a trusted advisor and proactive, fair and objective in resolving disputes.

<  Participate in hands-on simulation-based learning to develop skills to resolve grievances, conduct workplace investigations.

<  Learn how to use of effective negotiation skills to create win-win scenarios when bargaining.

Why you should Attend:

<  Navigate through the legal landscape and relevant labour-related legislation.

<  Apply the labour relations framework and core elements for day-to-day interactions with union counterparts

<  Interpret and administer the collective agreement in a fair and equitable manner ensuring productivity and consistent application

<  Develop interest-based skills to diffuse positional behaviour and engage challenging parties

<  Conduct effective investigations to minimize risks and legal exposures Participate with skills and confidence in all aspects of the union-management relationship

What you will Gain:

<  Implement a proactive approach to engage and develop positive union-management relationships

<  Understand and navigate the collective bargaining process

<  Explore a process for conducting effective investigations to minimize risks and legal exposures

<  Be a trusted advisor and proactive, fair and objective in resolving disputes

<  Use effective negotiation skills to create win-win scenarios when bargaining

Who should attend:

This Certificate Program is Highly Recommended for the HR practitioner who works in a unionized setting or a practitioner wishing to further develop their expertise in labour relations.


Fabulous training with excellent, knowledgeable facilitators!!

I loved that we started from the grass roots. It reinforced my current level of LR experience and helped me to know I was on track. I believe this was a great benefit to those limited/no LR experience as well.

Laura Williams was excellent and I would highly recommend her for not only her expertise but her exceptional interpersonal skills!

The way the material was presented provided me with an ease of understanding, removing the mystery around how to negotiate. It verified that I have always had the right intentions in working with labour, boosting confidence in my abilities to negotiate.

Many years of experience, have revealed for me, dealing with: operational needs, customer needs, and most important the needs of the employee's.... have an alga rhythm to reflect upon, to keep you focused and be fair and consistent is key. I really like the BRAVE model!

Very impressed

Speaker bio(s)
Co-Chair Laura Williams

Laura Williams, Principal

Laura Williams is an award-winning labour and employment lawyer. As the founder of Markham-based Williams HR Law and Williams HR Consulting Inc., Laura is committed to helping employers think proactively about their people-management challenges. Whether working with Fortune 500 companies or small and medium-sized businesses, Laura has spent more than 20 years helping organizations develop and implement HR and legal strategies, policies and practices that do more than comply with legislation and help mitigate legal risk. Her goal is to help employers recognize that effective people-management strategies can produce game-changing results for an organization.

A regular columnist for PROFIT magazine and the National Post, Laura has been featured across media outlets including the Globe and Mail, Canadian Lawyer, Lawyers’ Weekly, Law Times, Canadian Employment Law Today, CBC Radio, Global TV, CTV News, Rogers Daytime and Chatelaine.

Laura is a seasoned speaker who regularly presents at conferences, seminars and delivers in-house, customized leadership development client programs. Laura is a long-standing labour relations instructor in the University of Toronto’s Human Resources program, and developed and instructs the HRPA’s 3-day certificate program in labour relations.

In addition to her practice, Laura is a member of various professional associations and community and service organizations. She is currently a member of the Board of Directors of 360°kids and a past Governor of Holy Trinity School in Richmond Hill.

Laura is a member of and legal advisor to one of the Toronto-based Women’s Presidents Organization chapters, and was recently named one of Canada’s top female entrepreneurs by Canadian Business magazine.

Co-Speaker Susan Lill

Susan Lill, CHRP, CHRL, Sr. HR Business Consultant

Susan Lill brings more than 25 years of experience to Williams HR Consulting. Sue has worked or supported clients in nearly every industry both in Canada and the United States. As a member of senior leadership teams, she has spearheaded the creation of business strategies, human resources strategies, organizational change initiatives, due diligence, organization design and process improvement initiatives. As a practitioner, Sue has experience in all aspects of human resources. She has added specialization in business and HR strategy organizational effectiveness and design, meeting facilitation, conflict resolution, knowledge management, process improvement, employee sensing and diversity training. Sue is the Past-President of an HRPA chapter and has chaired various committees