This session explores the dynamics of how cultural differences (ethnic, national, generational, etc.) creates misunderstandings that can lead to conflict in the workplace. It demonstrates how intercultural concepts, such as conflict styles, face needs and communication styles can be leveraged to mitigate negative conflict dynamics, thereby leading to greater employee and organizational effectiveness and collaboration.
LEARNING OBJECTIVES
- Explore how cultural differences can create misunderstandings that may lead to workplace conflict.
- Distill intercultural concepts such as conflict styles, face needs and communication styles.
- Apply intercultural concepts to mitigate negative conflict to improve employee and organizational effectiveness.
AGENDA
NOON to 1:15 PM Presentation
Learning & Giving back! As suggested by HRPA members and as part of our commitment to corporate social responsibility, HRPA has identified Indspire and Black Youth Helpline as recommended charities. Should you wish to support please select the $5 donation option upon checkout. Thank you!
Registration Difficulties or Questions? Please reach out to our Chapter Experience Coordinator, Tammy Williams