We have never spent more time, energy, and resources on investing in employee engagement programs – yet for some reason, employee engagement scores have either stayed the same or in many cases have dropped.
How can that be? The problem is that most organizations around the world view employee engagement as an investment in short-term perks and benefits to try to drive long term business results. This doesn't work! Employee experience, on the other hand, is about changing the core workplaces practices inside of your organization around your people. This is done by focusing on three environments which are culture, technology, and physical space.
Based on an analysis of over 250 leading organizations around the world, this e-learning course will teach you how to create employee experiences so that employees want, not need, to show up to work.
The Employee Experience Crash Course is a companion course to Jacob Morgan's best-selling book, The Employee Experience Advantage, and it includes several hours of content broken up into easy to consume modules. It is the only employee experience course from the guy who helped develop many of the ideas and concepts on the topic.
The ideas explored in this course are based on research Jacob conducted by interviewing hundreds of business executives, combing through countless research articles and reports, and analyzing 252 companies around the world. The course also includes bonus content, easy to implement action items, links to additional resources, and you will receive a certificate of completion once you finish the course. Jacob will also be readily available for any questions you have along the way. This course is not just for HR professionals, it is a great resource for everyone interested in employee experience, including managers. You will also have lifetime access to the course of any new updates and content. Sign up for the course and learn what the world's top companies are doing.
Learning objectives:
- The difference between employee engagement and employee experience
- Trends shaping employee experience
- Why companies have had poor success with employee engagement
- Why it is so important for a company to have a reason for being
- The 9 types of organizations and how to identify which type yours is
- The ROI of investing in employee experience
- The three types of moments that matter and how you can create them in your organization
- The three environments that shape all employee experiences
- How to design great employee experience and get your organization to think differently
- How the world's top companies design great employee experiences
Who should attend?
Anyone in HR or related areas, and managers of all levels. This course is relevant for people in IT, operations, and facilities.
Speaker bio: Jacob Morgan
After graduating with honors in business management economics and psychology from the University of California Santa Cruz, Jacob was excited to join the corporate world. At his first job, he was told that he'd be traveling the country, meeting with executives and entrepreneurs, and doing all sorts of exciting work. A few months in, he was stuck doing data entry, cold calling, and PowerPoint presentations. One day, the CEO came out of his nice corner office, handed Jacob a $10 bill and said "I'm late for a meeting, go grab me a cup of coffee, and get something for yourself as well." That was the last corporate job he ever had.
Today, Jacob Morgan is a trained futurist and one of the world's leading authorities on the future of work and employee experience. He speaks in front of tens of thousands of people each year and his content is seen over a million times a year. Jacob is the best-selling author of three books: The Employee Experience Advantage (2017), The Future of Work (2014), and The Collaborative Organization (2012). He speaks at over 50 conferences a year including TED Academy which is one of the largest TED events in the world. His topics range from AI and automation, management and leadership, the future of work, the 4th industrial revolution, employee experience, the internet of things, and many others.
In addition, Jacob provides advisory and thought leadership services to various organizations around the world. He is the founder of The Future of Work University where he creates courses and classes to help people and organizations prepare for how the world of work is changing. Jacob also created "The Future If," a global community of business leaders, authors and futurists who explore what our future can look like IF certain technologies, ideas, approaches and trends actually happen. The community looks at everything from AI and automation to leadership and management practices to augmented reality and virtual reality, the 4th industrial revolution and everything in between.
His work has been endorsed by the CEOs of: Nestle, Best Buy, Cisco, SAP, KPMG, Schneider Electric, T-Mobile, Whirlpool, St. Jude Children's Research Hospital, Zappos, Atari, and many others. In addition, Jacob hosts The Future of Work Podcast a weekly show where he speaks with senior executives, authors, and business leaders about how the world of work is changing. His Youtube series, The Future in 5, explores the latest concepts and ideas around the future of work with inspiring and educational 2-3 minute snippets which are all professionally shot and edited. He has also contributed to and been cited in publications such as Cosmopolitan, The Wall Street Journal, NPR, CNN, Glamour, the MIT Sloan Management Review, USA Today, and The Harvard Business Review. You can learn more about Jacob and get access to his blog, podcast, video series, and research by visiting TheFutureOrganization.com. You can also email him, Jacob [at] TheFutureOrganization [dot] com.
About: The Future of Work University
The Future of Work University was created by best-selling author, speaker, and futurist Jacob Morgan as a way to educate individuals and organizations on how the world of work is changing and what they need to do to adapt. It's a brand new online platform where Jacob will be teaching a variety of courses on themes related to the future of work. New courses will be updated on a regular basis and students get lifetime access to all of the materials provided including future updates.