York: Every Interaction Counts!

Date and Time

Starts:10/21/2021 7:00 PM

Ends:10/21/2021 8:30 PM

Registration Closes:10/20/2021 5:00 PM

Event Type: Webinar


Online: Zoom


Student Members Only


Additional Information

Event Sponsor

Event Description:

Customers have greater expectations than ever before. As an HR professional entering the workforce, it is critical to ensure that "Every Interaction Counts". Whether it be an internal facing customer or external customer, the need to deliver exceptional customer service is vital in order to differentiate yourself, improve relationships, productivity and even creativity. Laurie will walk through the customer experience framework and share practical tips so that your customers feel welcomed, understood, taken care of and important throughout every interaction. These experiences create highly satisfied customers which result in greater productivity and collaboration for internal facing customers and customer loyalty and advocacy for external customers, leading to growth and profitability for your organization. You see, Every Interaction Counts.


7:00 PM - Housekeeping and Intro of guest speaker Laurie Flasko
7:05 PM - Speaker presentation
8:15 PM - Questions and Answers
8:30 PM - Event concludes

Registration Opens: September 7, 2021 at 8 AM

Registration Closes: October 20, 2021 at 5 PM

Registration Difficulties or Questions? Please reach out to our Chapter Experience Coordinator, Adriana Covic at acovic@hrpa.ca.

Learning Objectives:

  • Be more confident, prepared and professional
  • Understand the experiential drivers used to create the customer experience
  • Utilize brain science to enhance experiences
  • Receive practical ideas to engage your customers at every point of contact


Learning & Giving Back!  As suggested by HRPA members and as part of our commitment to corporate social responsibility, HRPA has identified Indspire and Black Youth Helpline as recommended charities. Should you wish to support please select the $5 donation option upon checkout. Thank you!


Speaker bio(s)
Laurie Flasko, Training Consultant, Speaker

With 25 years experience in customer service training, leadership development, and team building, Laurie Flasko is a certified trainer, speaker and executive coach. She works with organizations who want to "WOW" their customers, build high performing teams and leaders, and create kind cultures where people love to work. Her customer experience programs have been recognized by the Ontario Chamber of Commerce. She co-authored Bullying is Not a Game: A Parents' Survival Guide. AND she is currently studying at Stanford University in the Applied Compassion Academy. Laurie lives in Niagara with her husband Less and LOVES to spend time with her family. She can't wait to travel the world and to see you all in person one day soon.