Hamilton: ABM & Break the Mold of Negativity Around Policies
Often organizations claim to hold "respect for others" as a core value, but when you look at their rules documents the story is different. Whether they call them "policies," "terms and conditions," or simply "guidelines," many of these rules read like angry parents scolding naughty children. The reality is that the policy writers wanted to sound strict rather than disrespectful; however, they focussed solely on the content and paid no attention to the tone of voice. To succeed, internal policies need buy-in from everyone involved. Adults bristle at disrespectfully worded statements, making compliance an uphill road. Ultimately, the tension created by poorly drafted policies has a palpable impact on employee morale. In this eye-opening session, Lewis shows you how you can make rules documents more effective. Takeaways: - The wording of an organization's policies can unintentionally reveal its internal problems. - Policies have a tone of voice, and that tone should reflect the corporate culture we aspire to achieve. - To be consistent with modern approaches to leadership and management, the rule-making dynamic needs to shift from Parent-Child to Adult-Adult.