Dispute Resolution Skills for Human Resource Professionals
Conflict is inevitable. It will arise from time to time. Unresolved conflict is a time waster and very ineffective for all parties involved. Mediation skills are vital more than ever, especially for anyone who is in a role where other people look to them to help resolve problems. These skills are so crucial for anyone who is facilitating conversations with people in conflict to resolve issues.
In many contexts for human resource professionals, conflict will arise, this interactive training session will provide a road map of practical techniques, tips, and tools to build a foundation for your conflict resolution, mediation and negotiation skills. You will learn how to incorporate these skills into your professional environments as they involve interactions with individuals.
Change presents itself consistently and with that conflict arises in the different environments. Change is the one constant that proves to show up consistently. This interactive session will reveal how to cultivate an attitude of how to identify and capture the changes that are happening quickly, to recalibrate and stay focused on conflict resolution and solution-focused goals to keep moving towards the success desired in your role.
Learning objectives:
Strategies that maximize your courage and confidence to serve as the foundation to building dispute resolution and negotiation skills as individuals look to you in your human resources function.
Master a 5-step process to move from conflict to collaboration when working with others to ensure that you are exemplifying leadership in your role as a human resources professional.
Identify and mitigate intense situations with de-escalation techniques to enhance your current professional ability as a human resource practitioner and strategic business partner.
Setting the table for success by identifying priorities before entering a dispute resolution discussion for all parties to be supported in the conversation as it relates to your current role as a human resource practitioner.
Agenda:
7:15 AM – Registration, Breakfast & Networking In-Person Only
8:30 AM – Speaker: Pramila Javaheri - Virtual Streaming Begins
10:15 AM – Q & A
10:30 AM Event Concludes
Registration Closes: May 1, 2026 at 8:00AM…or sooner if it sells out!
Chapter Connectors Program - To foster connection, support, and engagement within the HRPA community, we wish to pair in-person event attendees with experienced member "Connectors".
Ad-hoc Volunteer Opportunities - Interested in helping as a greeter, registration desk helper, speaker support and/or runner at an upcoming in-person Chapter event.
For both of the above opportunities, you should check of the box during registration but you will also need to login to Volunteer with HRPA and sign up there. Thank you for volunteering to help!
Registration Difficulties or Questions: Please reach out to Rebecca Lauzon our Specialist, Member Engagement at rlauzon@hrpa.ca