Grand Valley: 02.25.2021 - Tired of Toxicity in the Workplace - Try the Kindness Advantage (Webinar)
Tired of Toxicity in the Workplace? Try the Kindness Advantage! Workplace incivility is on the rise as demonstrated by the increasing number of grievances and harassment claims paired with the fast-decreasing levels of employee engagement. HR professionals across these organizations are tasked with the vital role to boost employee morale and create workplace cultures of high performance and respect. The answer to this enigma lies in the basics we can all tune into, which is what Laurie Flasko, CEC, CSP refers to the kindness advantage. This transformative approach is something that HR professionals can implement in their respective workplaces to boosting workplace morale, productivity, and customer satisfaction.
This session is structured around the K.I.N.D. Methodology and will offer HR professionals an opportunity to learn the specific skills associated with being Kinesthetic, using Imagination, Neighbourly, and Deliberate. Attendees can expect to take away:
1. Loads of practical ideas to bring kindness into the workplace.
2. Understand the science around kindness and the impact to morale, wellness, and bottom-line results.
3. Steps to deal with challenging people.
4. How to put the K.I.N.D. methodology into practice.
Laurie is the Founder and CEO of Laurie Flasko & Associates, Inc., is a sought-after keynote speaker, trainer, professional coach, and an expert in customer service. She has over 20 years of experience in the fields of customized training, customer service, leadership development and team building. Laurie began her training career as part of the pre-opening team at Casino Niagara, where she was responsible for training more than twenty-five hundred employees. Later, she was recruited by the Ontario Lottery and Gaming Commission to deliver the pre-opening customer service and leadership training for the racetrack slots and charity casinos. She is a graduate of Royal Roads Executive Coaching and is one of only 61Canadians to receive the Certified Speaker Professional (CSP) Designation through the National Speakers Association (NSA). Laurie is also a Certified Trainer, Training Designer and Facilitator, and has certifications in Human Resource Management, Lab Profile, DISC, Myers Briggs Type Indicator (Optimizing leadership & team performance), and Personality Dimensions.
6:30 pm - Welcome and Introductions
6:45 pm - Speaker Presentation and Q&A
8:30 pm - Closing Comments
Tuesday February 23, 2021 at 9:00pm
** During registration, please consider the donation option. Donated funds collected through this event registration will be equally divided between Indspire and Black Youth Helpline, preferred charities identified by HRPA members in a recent survey.