This session focuses on understanding Conflict-Oriented Persons and learning the most effective ways to manage this type of leader/peer/subordinate/employee. In addition, emphasis is placed on what practices to avoid as much as to engage in when dealing with individuals who demonstrate High-Conflict Patterns. Having a High Conflict Person (HCP) on a project team or task force greatly changes the interpersonal dynamics including trust, team cohesion, collective problem-solving, and the team's overall ability to generate results effectively. We consider such individuals as a key variable to be mindful of when setting goals, parameters, and expectations.
- Tips for managing a High Conflict leader/peer/subordinate/employee
- Dos and Don'ts for working with HCPs for workforce and talent management
- Implications for teamwork and organizational power dynamics
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