Northern ON: IN-PERSON ANNUAL BUSINESS MEETING and Building Emotional Intelligence and Empathy for Effective Conflict Resolution

Date and Time

Starts:04/18/2024 8:30 AM

Ends:04/18/2024 11:30 AM

Registration Closes:04/15/2024 8:00 AM

Event Type: Annual Business Meeting

1.5 Hour(s)

Victoria Inn Hotel and Convention Centre 555 Arthur St W Thunder Bay, ON


HRPA Members: Free
Non-Members: $65 + tax

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Additional Information

Registrations will not be accepted at the door. This is an IN-PERSON event. Registering online in advance is required.

A $35 + tax “no show/late cancellation” fee will be charged if cancellation is not provided to at least 3 business days in advance. No exceptions.

Note: The Annual Business Meeting (ABM) portion of this event will include a report on Chapter activities, volunteer appreciation, and newly designated member recognition.

Event Sponsor

Navigating workplace conflict presents a significant challenge for professionals in human resources, supervision, and management roles. Particularly intricate are conflicts revolving around interpersonal dynamics, harassment allegations, and clashes in personalities.

This comprehensive workshop delves into the pivotal concepts of Emotional Intelligence and Empathy within the realm of workplace conflict resolution. Through concise case studies, attendees will gain insights into comprehending, anticipating, and effectively managing both their own emotions and those of others embroiled in conflicts. The cultivation of empathetic listening skills will be emphasized, serving as a crucial tool for diffusing tensions and fostering constructive relationships.

Recognizing that conflict resolution is intricately influenced by various contextual factors—including diverse perspectives, power structures, organizational culture, and communication hurdles—the workshop provides practical examples of interpersonal conflicts. Participants will be guided in employing emotional intelligence and empathy techniques to explore practical, emotionally-informed approaches to conflict resolution scenarios.


  • To understand the role of empathy in assessing others' perspectives, building rapport, and fostering positive relationships.
  • To apply the principles of emotional intelligence to anticipate and de-escalate conflicts.
  • To practice emotional-based responding to build confidence and self awareness related to difficult situations.


8:30 AM Registration and breakfast

9:15 AM Annual Business Meeting

9:30 AM Speaker Presentation

11:30 AM Concludes

Registration Difficulties or Questions: Please reach out to our Chapter Experience Coordinator Tammy Williams at

Speaker bio(s)
Kathy Sanderson, Assistant Professor

Dr. Kathy Sanderson is an Assistant Professor at Lakehead University in Thunder Bay. She teaches human resources and organizational behaviour. Prior to joining the university, she accumulated 25 years of management experience within organizations that were dependent upon minimum wage workers and government funding.