When a discussion must take place in the workplace and you know emotions and opinions will get in the way of the true meaning, message and intention - you are entering into a critical conversation. Whether you are dealing with office politics, challenging clients, difficult situations or defensive employees/managers.
In this session, you will learn how to:
- resolve disagreements
- build acceptance
- foster teamwork and
- deliver difficult news in a collaborative way
LEARNING OBJECTIVES
- Prepare for the conversation
- How to execute the conversation by managing your behaviour, and
- How to follow up. Applying these tools can motivate, increase morale and strengthen your relationships.
AGENDA
8 AM TO 10AM Presentation
“Learning & Giving Back! As suggested by HRPA members and as part of our commitment to corporate social responsibility, HRPA has identified Indspire and Black Youth Helpline as recommended charities. Should you wish to support please select the $5 donation option upon checkout. Thank you!”
Registration Difficulties or Questions? Please reach out to our Chapter Experience Coordinator, Tammy Williams