This will be an introductory conversation into some key skills in conflict management. Conflict management is fundamentally about helping people get unstuck. It gives you the tools to understand what’s underneath a disagreement and to guide conversations in a way that lowers tension instead of adding to it. It helps people address issues earlier and with more ease and confidence to move towards effective problem solving.
Conflict resolution is the practice of turning tension into understanding, and it begins with recognizing that disagreements are a natural part of any workplace. At its core, it means creating space for people to express their perspectives, listening for the needs beneath their positions, and guiding conversations toward meaningful resolution. When handled well, conflict becomes less about “winning” and more about strengthening relationships, improving communication, and building a culture where people feel safe to speak up. This introduction will offer a preliminary look at how small, intentional shifts in how we respond can transform difficult moments into opportunities for collaboration.
LEARNING OBJECTIVES
- Conflict‑resolution skills directly support HR’s role in shaping a healthy, fair workplace. Understanding personal conflict styles helps HR guide employees and managers toward more constructive behaviours.
- Separating people from the problem reinforces HR’s responsibility to keep discussions objective and focused on facts rather than personalities.
- Building confidence in initiating difficult conversations strengthens HR’s ability to address issues early, prevent escalation, and maintain trust across teams. These capabilities together enhance HR’s impact on culture, performance, and employee well‑being.
For a deeper dive into this topic, register for the Conflict Resolution Workshop on July 14 with facilitator Kelly Brown.
I think it could be a helpful way to connect participants with continued learning opportunities. I know the plan is to promote the w/s at the webinar but for those who are motivated to learn more, it may make it easy for them to click on the link.
AGENDA
Noon to 1:30 PM Presentation