Toronto: 10.16.18 PD Breakfast – Measuring & Improving HR Processes and Succession Planning

Measuring & Improving HR Processes

The Human Resources function manages some of the most important business processes in organizations. Processes are part of HR service delivery. As part of an organization-wide process improvement initiative or as an approach focused just on HR processes, HR leaders can use proven methods for defining, measuring, analyzing and improving key processes.

This presentation will focus on these key learning objectives:

· Provide an overview of some of the top approaches used in process management.

· Determine what key business processes HR owns.

· Demonstrate how to define and measure the effectiveness of these processes.

Illustrate how to create value, improve decision-making and raise the credibility of the HR function using process improvement methods

Is your Succession Planning producing the leaders you need?

Succession planning is the process of identifying and developing internal candidates for critical roles within the organization - a key to business continuity - yet many organizations do not have a program in place. HR leaders recognize an opportunity to reap the benefits of higher employee engagement, lower turnover, and quick transition times by defining what leadership readiness looks like and designing their development programs accordingly. In today’s dynamic workplace, how does an organization approach succession planning?

Learning objectives:

· Review two approaches to succession planning

· Discuss a framework for succession planning and management

· Building the business case for your program

Speaker bio(s)

Susan Lill, CHRP, CHRL, Director, HR

Susan Lill is a certified HR professional in Canada and in the United States. During her 30-year career, she has held positions as HR Manager, Director of Human Resources, Consultant, Vice-President of Human Resources and Chief Human Resources Officer. Susan has worked in manufacturing, printing, financial services and in the high-tech sector. Susan has been recognized as a recipient of an Athena Award, Women of Distinction, HR Professional of the Year and has received a Lifetime Achievement Award in Human Resources. Susan has years of volunteer experience in our profession as a continuing education faculty, a HR chapter Board member, an item writer for HR exams and as public speaker. Susan is graduate of Ryerson University majoring in Human Resources

Lisa McFarland, CHRP, CHRL, Practice Leader

Lisa McFarland brings more than 25 years of experience in the field of Human Resources, specializing in designing and delivering high-quality learning solutions that align with organizational culture and people strategy. As a member of the Williams HR Consulting team, Lisa is dedicated to designing effective learning for clients focused on promoting leadership capability, elevating team performance and supporting ongoing professional development to drive business outcomes. In the course of her career, Lisa has worked primarily in complex, fast-changing organizations. She has experience working as an HR professional in the pharmaceutical, property management, recruitment solutions, transportation, and education services sectors. She has expertise with global organizations and cross-cultural teams within both public and private sectors and in union and non-union environments. Lisa conveys enthusiasm for her subject matter that translates into a vibrant learning experience – making learning fun. Her participants consistently describe her as “energetic” and “insightful”..